FQA:
Q: Why my computer couldn't recognize this webcam ?
A: If your computer has a built-in camera, please disable that one firstly. On Windows 10, right click the start button---go to device manager--- look for Cameras--- click on the little arrow next to it. You should see two devices, your integrated camera and the one you bought which says HD Camera. Right click on your integrated camera and you should be given an option that says disable device.
Q: Why doesn't the image look like 4MP ?
A:The PC camera itself is actually 4MP, but because some video call software will compress the video quality, the received pixels are limited and cannot display high-definition pictures. Our webcam will automatically adjust the computer camera resolution based on the maximum resolution received by the software. Will not affect the normal use of the camera.
NOTE:
1. Do not use in hot, cold, dusty or humid environments.
2. Avoid touching the lens with your hands, sharp or rough objects, please use a clean and soft cloth for cleaning.
3. Try to avoid dropping the product. Severe falls may cause damage to the lens, old seals or scratched surfaces.
4. If your computer (laptop) has a built-in camera, you need to change the default camera settings. For example, change the default camera in the chatting software setting!
This camera canceled the "zoom" function on January 7, 2021, and was updated to have no fisheye lens webcam.