Submitted by desdif t3_114qert in Connecticut
Yum_Kaax t1_j8xd9hm wrote
I've been having the same issue (with optimum) with the random disconnects. I should be getting 200mbps but wasn't night. I had to reboot my cable modem. My point is that you can run a speed test and if you're not getting the bandwidth you're paying for, call optimum for tech support.
Optimum and Frontier (fiber only) are the the two best services in our area. I'm switching to Frontier next week.
BooBooBubbles t1_j8zh739 wrote
Call Optimum and say you want to cancel because of the disconnects- I had the same problem and couldn’t get anywhere with tech support. They’d just have me reboot the router and suggest upgrading to more expensive service.
Once I switched companies and called to cancel, they were falling all over themselves to send out a technician to fix the issue 🙄
Yum_Kaax t1_j8zhebb wrote
I'm already switching because Frontier can offer me faster service for cheaper.
BooBooBubbles t1_j8zi36k wrote
Exactly what we did. It’s been a week and it’s been perfect so far! Canceling with Optimum was the hardest part, I should have lied and said we were moving to Europe or something.
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