Dhiox t1_j9qaf3k wrote on February 23, 2023 at 8:22 PM

Reply to comment by TONKAHANAH in AI in the Workplace Is Already Here. The First Battleground? Call Centers by wsj

The only problem is that Users lie. Any AI that relies on users being able to accurately describe the issue will fail.

TONKAHANAH t1_j9qnhc3 wrote on February 23, 2023 at 9:42 PM

Well sure, but they'd have the same issue with humans than too. Those scenarios will likely have to be escalated and escalated positions will still have to be held by humans. It's the simple things that have to get resolved over and over again, basic questions, that sort of thing.