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bumbumbillum t1_jdqfh1m wrote

Reply to comment by RussellZoloft in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

There isn’t a clear answer to any of this.

I’ve seen set ups where all the reps were essentially equal but the queue prioritized sales calls do they wouldn’t abandon.

Also seen what you are describing but transfers were also prioritized so you still came out ahead.

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