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BigSpoonFullOfSnark OP t1_jds19t1 wrote

Reply to comment by blenderdead in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Exactly. If you run a department, processing a $50 credit for interrupting someone’s service is no big deal. It is a much better use of their time to process it than to fight you for 30 minutes.

But a low ranking customer service person? The train you to exhaust literally every other option in the book, and when you finally have to grant the discount, they hold it against you.

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