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scalability t1_jdscwui wrote

Reply to comment by 204gaz00 in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Don't lie or fib. It's demeaning. You have the right to cancel if you want.

When they ask why you're cancelling, just say "decline to state" to skip the retention script. They hate going through it more than you hate listening to it, but they get fired if you give them a reason and they don't.

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