BigSpoonFullOfSnark OP t1_jdst7d5 wrote on March 26, 2023 at 10:28 PM

Reply to comment by delboy85 in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Exactly. Same concept.

If they think you'll ask for a refund, they'll never let you speak to an actual human being.

If they think they can get money out of you, someone will talk to you right away. Once that person realizes they cannot get any money from you, they will pawn you off to someone else as quickly as possible.