LPT: If you're "cutting the cord" tell them you're moving to a new state the company doesn't serve. Otherwise you'll have to deal with an hour of switching between departments (sales people) before they'll allow you to disconnect.

I just did this. I was cutting cable and at first, when I told the lady I was cutting the cord, she seemed VERY concerned for my health or safety or something. Like I had just tore down her "Hang In There" cat poster and she felt sorry for me. She then tried to talk me into lower priced services, etc.

When I demurred she said "I'm having a problem with the disconnect order, I'll have to switch you to another department" I was thinking "OK, here we go". Of course the guy that came on the line was total salesman I could imagine him shooting me with his finger gun

👈***"Hey! How you doing?! Great..great...I see you want to disconnect, I'm sorry to hear that. Can I ask the reason?"***

I immediately changed stories mid-stream and told him that I was moving out of the state to a state that Spectrum doesn't serve. That changed everything. He was super helpful and moved the process through really quick after that.