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GeoWannaBe t1_jcv90rx wrote

I got my refund from a manufacturer, but first I sent in a specific form that I got from the State. Did you contact the State first, or did you just make the request without the enforcement letter?

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FlappyKillmore OP t1_jcv9924 wrote

I started with just a request, then submitted the enforcement letter. I have not contacted the state yet.

I was going to try the seller first since the manufacturer wouldn’t honor after submitting the formal letter, siting and quoting the specifics.

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GeoWannaBe t1_jcva20f wrote

Ok, now's the time to contact the Office of Consumer Affairs. They will get on the case for you. You will get your money once they threaten the manufacturer with fines. Let us know the outcome!!

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FlappyKillmore OP t1_jcva6s9 wrote

Okay. Should I call first and try to reach like a manager level first or just go right from the emails?

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GeoWannaBe t1_jcvqik0 wrote

I did all mine by email. You should find them responsive.

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