That's a pretty low bar for "evil"... I guess we really are "post-truth" where everyone's feelings trump reality...

All utilities have multi-year maintenance schedules and limited resources. Can you imagine if they had to push their maintenance schedule for EVERY layperson homeowner who called in with a "totally definitely serious and immediately urgent concern"? There are branches on lines fucking everywhere and only a small percentage of those lead to outages, and an even smaller percentage to bodily harm.

What's your hypothesis here? You think the people they hire don't know what their doing or how to assess risk as well as you? Do you think the company WANTS outages and infrastructure damage they will need to pay for? Or do you think they just get off on the thought of YOU being in the dark for a few hours?

Get over yourself...