When I was dating my wife they tried the same thing to her.

Had windham location perform an inspection. They gave us a list. We had everything repaired on the list and brought it back within the month asking for a sticker. They said everything looked good....BUT there is this flex line going to a rear drum brake and that loop could be dangerous they proclaimed. This loop was about 3" in diameter. This was no where near kinked and it was exactly in this condition the first time they inspected it.

So now they want remove the line from where it connects to the drum so they can untwist the line and remove the loop. I said absolutely not. They insisted that it was a safety issue. I asked if it was a safety issue then why was it missed initially? I was then told different techs may catch different things. I asked who was preforming this inspection and they pointed the guy out. I said thats the same guy that did the first inspection.

Now a manager is involved and says its not safe but they will fix it and sticker the car at no charge for the day. I said as long as I don't pay for it and its stickered and fixed then fine. So I wait for an hour in their store before they come out with news. They now tell me that the casting where the flex line was threaded into broke when they tried to disassemble it. They said it was a $50 part to replace. I told the manager I wasn't paying. I told them before they tried taking it apart that I wasn't going to pay.

They tried to reason with me and say "it is an old part and it was going to break on whoever tried to take it apart next." I told them I understood that but they were the ones who insisted on fixing this "safety" issue that they "missed" in their initial inspection. I heavily insinuated that they were being predatory and another manager got involved and said they will take care of it no cost. He also apologized and offered me a free oil change next time.

After 4 hours at vip for them to re-inspect the car I finally left with a sticker and a bill of $0. Did I win? Fuck no but neither did they.