I've never had a bad time in EWR. I've asked for directions when I needed them, and staff always points me in the right direction and is friendly.

On the flip side, when I went to Pittsburgh, their airport was like baby proofed. I was new and had no idea where anything was, but the following the crowd got me to where I needed to go. it's hard to get lost there.

You can argue that Pittsburgh was a better airport. I don't see why that makes EWR a terrible airport though.

Moreover, Pittsburgh felt like it was 1/3 the size of EWR so of course the layout was simpler.