Contact the office again. Make sure they have your correct information. If it has been ongoing since October, and there is an error in ACH payments, they may say it’s your fault. The Taxes Withheld statement may also just mean that the 10% is withheld.
Honestly, I think some wires are getting crossed between you and the Dept. Remember to be clear and concise. If something doesn’t sound right, ask them to repeat and explain.
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