I hope it works out for you and they do what is right. Update if you can! This always intrigues me because if you read the handbook, the tenants have a lot of rights. It confuses me that people describe complete unlivable situations but act like there is nothing to do. How would I convince a judge that it's reasonable for me to leave my tenants without heat in the winter?

I see it as, if I was paying to live in on a property and neglect was costing me additional out of pocket cost, I should document it and discuss rebating these costs with the landlord. If they give me any shit or ignore me, right to small claims court. I haven't needed to go for this situation but I'd love to see how this wouldn't go in favor of the tenant. (Maybe the court system is corrupt)

The main issue you can see in the handbook is that if a landlord violates these rights, tenant basically is able to leave. There are clearly costs to moving. Landlords should be responsible in those cases where they couldn't hold up their end of the deal and provide livable housing. There should be time limits on when critical amenities are expected to be fixed so tenants aren't left hanging. This is what I think most of those tenant rallies should be focusing on if they aren't. They highlight questionable things like past eviction shielding and no application costs.