They suck, but they're not the worst. Take this with a grain of salt, though, because I organize tenants against their slumlords and know what the worst really is. I moved in to an apartment with a broken fridge and had to replace it myself as it's not included in the lease. Took 3 weeks of calls to get them to remove the old fridge as promised. They were fairly quick to respond to a leak. The property had heat pump heating which is not appropriate for such a cold climate- couldn't use it in the coldest months because it stayed on "emergency heat" always and cost $400 in BGE bills. They're certainly out to spend as little money as legally possible on their properties.

Read your lease carefully, because anything not in there, they'll tell you to go fuck yourself. Besides that, though, they did take care of the essentials and didn't try to steal from me or take money they weren't entitled to.