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Broad-Brush t1_j64r7o8 wrote

Stay away from any home service business you see heavily advertising (Michael & Sons, Horizon, Len The Plumber, Blue Dot, etc.). Their business model relies on techs that are heavily incentivized to sell and not repair. The reason they advertise so much is that the business model does not support repeat customers. They want to take as much as they can and move on.

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thefish1986 t1_j65rme5 wrote

Those companies aren’t service company’s. Their sales companies. Literally at a call today where two different techs from horizon said heat exchanger was shot. It was a little bit of rust in pressure switch tube. I asked the home owner what did they test. She said nothing. It’s like yeah I know there is no hole in the flue pipe so how did they do a combustion analysis test. Criminals.

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Broad-Brush t1_j65wxqg wrote

Exactly, I really don't know how anyone could live with themselves doing that to people. To make matters worse anyone who takes their word will get met with a high pressure salesperson who will rob them blind. We had a customer recently that got a quote for the same equipment we quoted that was double our price.

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HorsieJuice t1_j68wb1q wrote

idk, I've had the local Len the Plumber out a few times. I haven't been blown away by their work - some guys were good, some less so - but none of them were terrible, unlike some owner-operators I've tried. I'd rate them as perfectly average. I like Saffer a lot better, but they can get booked out a ways.

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