Greater Boston, what's your last gas bill?Submitted by Miserable_Ride666 t3_10l2oqt in boston
dyqik t1_j5v7cy4 wrote
Reply to comment by GM_Pax in Greater Boston, what's your last gas bill? by Miserable_Ride666
Clearly you don't understand the cost of running a customer facing website, with customer service, IT development, IT operations, etc.
The bills are not sent out by email, they are on a secured website, with live customer support, etc.
GM_Pax t1_j5v960y wrote
That customer-facing website will exist regardless of whether the customer gets their bill in paper form or not.
dyqik t1_j5wmkby wrote
Not with the same feature set, it won't. If everyone got paper bills, they wouldn't need the billing section of the website. More customers using the online billing system means more load on website customer services.
Billing needs secure online payments, secure PII storage, a customer facing billing system, and a bunch of other things that a website without billing doesn't need.
GM_Pax t1_j5wym6z wrote
>everyone
That's a silly, nonsense argument.
Plus, if you want to bring tech support into it?
Paper billing needs mechanics to fix all those machines. Warehousing for the paper & ink, and staff to handle shipping and internal deliveries. A mail room - and staff - to handle the outgoing mail.
I still say, if a company offers a discount for paperless billing that is less than the cost of a measly fucking stamp, then they're ripping their customers off.
dyqik t1_j5wzw3f wrote
Why do you think they use stamps to send out paper bills?
USPS offers bulk rates.
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