Basically nothing of value to anyone.

You call in and if you get through you talk to a staffer or intern making shit money who doesn’t care they just have to be there to answer phones and emails.

They are in theory supposed to take note of it and inform the proper people but it’s just a placebo for the people calling in. Nothing happens.

McDonalds cares more that a customer would call and complain than your rep.

Also fun stuff a lot of calls and e-mails are generally from the same people over and over and over. So they know who these people are and hate them. literally the same People over and over. Also they get plenty of true crazies who call regularly asking why the rep won’t do things about aliens taking over their brain. Not kidding at all. Crazy people call a lot. A lot.

“Regular” people don’t really call or write. It’s a unique crowd and they do it over and over. It has no value except an intern having to deal with it.