fusiongt021 t1_j7k10bl wrote
I've already sent my Fitbit Ionic back to them 8+ months ago and got a full MSRP money back. Was a very smooth recall for me where they sent me the packing materials and label and I put my watch in there and the company taking care of the recall PayPal'd me the funds which was more than I spent on the watch. They definitely didn't want bad PR on this one!
hairo-wynn t1_j7k9r46 wrote
Same here, we were extremely happy with the process. We assumed it was going to take a while. All said and done (with a new watch) in a matter of a couple weeks.
enjybanjy t1_j7kdkx6 wrote
Same for me - didn’t even need to return the watch, just disconnect it from my Fitbit account, tell them the serial# and it was done. Money back 2 weeks later.
heresy123 t1_j7ko860 wrote
Were you able to get a refund without physically returning the device?? Mine failed after 1 year and a month so I had already thrown it away shortly before the recall was announced and think I was told you needed the watch itself 😭
enjybanjy t1_j7kyh1g wrote
Yep, didn’t need to send it back.
who_you_are t1_j7kr445 wrote
It took 3 months for me (when it was suppose to be between 2 and 6 weeks).
But I'm also in Canada and like 8 months late after the recall
fineman1097 t1_j7kk67k wrote
I know someone who bought up as many as he could used right after the recall came out but before it was wide spread knowledge. He ended up with like 12 he spent an average of $65 (total like 700) or so dollars on and he sent them all in. Got full refunds via PayPal for all of them- ended up being darned near $3800.
fusiongt021 t1_j7lvojc wrote
Wow that's crazy. I'll say I actually got the ionic for free from a friend who was a Fitbit employee (now retired employee) who had an extra laying around his house and he just gave it to me. So was great to get funds for it for my next watch!
8-8-8-8-8-8-8-8-8-8- t1_j7kjw4y wrote
Yeah I bought my ionic heavily discounted with airline points so to get the full price paid directly to my PayPal was nice. I did end up replacing it with a Garmin which I like even though it doesn't track my sleep as accurately.
Fitbit wristbands are a total scam, they are built to fail and you can either register a warranty claim for the band or, as the company is banking on, you shell out $40-90 for a new strap. This is on top of them introducing a paid subscription for a freaking watch!
The ionic I had wasn't even the original one, I had to have it replaced under warranty because the face ripped off.
The recall was good PR, but the product itself is bad PR.
SilverbackBRC t1_j7kwoah wrote
I had stopped using mine and moved on to a different watch when I got the email about this. So happy I never tossed it
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