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hairo-wynn t1_j7k9r46 wrote

Same here, we were extremely happy with the process. We assumed it was going to take a while. All said and done (with a new watch) in a matter of a couple weeks.

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enjybanjy t1_j7kdkx6 wrote

Same for me - didn’t even need to return the watch, just disconnect it from my Fitbit account, tell them the serial# and it was done. Money back 2 weeks later.

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heresy123 t1_j7ko860 wrote

Were you able to get a refund without physically returning the device?? Mine failed after 1 year and a month so I had already thrown it away shortly before the recall was announced and think I was told you needed the watch itself 😭

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who_you_are t1_j7kr445 wrote

It took 3 months for me (when it was suppose to be between 2 and 6 weeks).

But I'm also in Canada and like 8 months late after the recall

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