hairo-wynn t1_j7k9r46 wrote
Reply to comment by fusiongt021 in Fitbit recalls 1.7 million smartwatches due to burn risk by nikesh96
Same here, we were extremely happy with the process. We assumed it was going to take a while. All said and done (with a new watch) in a matter of a couple weeks.
enjybanjy t1_j7kdkx6 wrote
Same for me - didn’t even need to return the watch, just disconnect it from my Fitbit account, tell them the serial# and it was done. Money back 2 weeks later.
heresy123 t1_j7ko860 wrote
Were you able to get a refund without physically returning the device?? Mine failed after 1 year and a month so I had already thrown it away shortly before the recall was announced and think I was told you needed the watch itself 😭
enjybanjy t1_j7kyh1g wrote
Yep, didn’t need to send it back.
who_you_are t1_j7kr445 wrote
It took 3 months for me (when it was suppose to be between 2 and 6 weeks).
But I'm also in Canada and like 8 months late after the recall
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