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hairo-wynn t1_j7k9r46 wrote

Reply to comment by fusiongt021 in Fitbit recalls 1.7 million smartwatches due to burn risk by nikesh96

Same here, we were extremely happy with the process. We assumed it was going to take a while. All said and done (with a new watch) in a matter of a couple weeks.

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enjybanjy t1_j7kdkx6 wrote

Same for me - didn’t even need to return the watch, just disconnect it from my Fitbit account, tell them the serial# and it was done. Money back 2 weeks later.

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heresy123 t1_j7ko860 wrote

Were you able to get a refund without physically returning the device?? Mine failed after 1 year and a month so I had already thrown it away shortly before the recall was announced and think I was told you needed the watch itself 😭

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who_you_are t1_j7kr445 wrote

It took 3 months for me (when it was suppose to be between 2 and 6 weeks).

But I'm also in Canada and like 8 months late after the recall

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