it's been years since i've bought from them, but their return policy is fraud. i bought a brand new headphone and they sent me a brand new headphone. it was in mint condition. i tested it for 3 days and decided that it wasn't my taste. during this time, the return policy said something like "10-25% restocking fee depending on the condition of the item" or something like that. the headphone that i returned was in mint condition with no damage and i even wiped it with a slightly wet cloth. they automatically resorted to deduct the max restocking fee which i personally knew was utter bullshit.