whycomethis4 t1_ja11ygv wrote on February 26, 2023 at 1:16 AM

#2,010,752

It might sound silly but have you set the time and date on the phone. Sometimes they have trouble connecting to the net without correct time and date

thats0dd OP t1_ja14lwc wrote on February 26, 2023 at 1:38 AM

#2,011,256

Replying to whycomethis4 (#2,010,752)

trying now

cedarpangolin t1_ja1jnk4 wrote on February 26, 2023 at 3:39 AM

#2,014,152

So, since you cropped your screen shot and didn’t say in the title, is the device connected to the internet??

thats0dd OP t1_ja1losy wrote on February 26, 2023 at 3:57 AM

#2,014,518

Replying to cedarpangolin (#2,014,152)

yes. it has never been off the wifi or off a charger when trying to update. i even forgot the wifi and reconnected it to see if anything would change but it didnt

appletrades t1_ja1oyv1 wrote on February 26, 2023 at 4:26 AM

#2,015,181

Use a Mac or PC to update the iOS.

shapesyay t1_ja1pxrv wrote on February 26, 2023 at 4:36 AM

#2,015,334

I had this same problem a few months ago. The issue was that my phone had downloaded 1 iOS update and then another dot release update and having 2 updates was freaking it out. Went into storage and deleted both updates, restarted phone, went to update again and it redownloaded the update and went through with no problems. Hope this helps.

zurik97 t1_ja2h3rf wrote on February 26, 2023 at 10:00 AM

#2,019,707

Use iTunes.

Maximum-Relative-234 t1_ja4ljkx wrote on February 26, 2023 at 8:21 PM

#2,033,541

As others said, either try deleting the existing iOS update in storage and let it redownload from scratch or update via the old-school method by plugging into iTunes