I had a similar situation when I ordered my 12PM. I had to track it to the UPS shipping center and wait almost an hour for them (one very kind lady) to find it. Once she did the box was beat up and held together with scotch tape and didn't feel heavy enough for a phone to be inside it. She suggested that I open it in front of her so I did and it was empty. She called for the manager to come down and he was pissed off at her for wasting over an hour with one person. He told me that he would look into it and get back to me which I thought was a simple way for him to tell me to fuck off and let the lady get back to work.

I insisted/demanded on getting names, phone numbers and what he was going to do to find my phone. I called the Apple card people to put a stop on the payment which for some unknown reason(s) is next to impossible when you are paying yourself. Apple didn't want to put a stop on it because UPS said that it was delivered while they knew that it wasn't. UPS was a nightmare of we found it, no we didn't, yes we did, no we didn't. It took three months to resolve it and get the phone. I learned that there were a number of iPhones that disappeared (UPS refused to release actual numbers) from that location. I like the way Apple presents their products, but I think that they should do a better job of packing the ones that they ship