Yea, they will be refunding me for my stolen phone and the associate texted me today to let me know she was still working on getting the ticket order cancelled. I sat with her as she called in to whoever manages the claims for Verizon in store, and she called them twice to confirm that they were taking care of the issue. They said it would be taken care of tomorrow (today). Well today, she texted me saying the claims center or whoever hadn’t put enough information in and they’re still waiting to get to the ticket. She’s working very hard on my behalf as I witnessed her call twice to confirm that whoever manages these claims for Verizon would be doing their job. I bought a 256 GB in store yesterday because I needed a working phone for my weekend road trip, and after my trip when I come back the 2nd, I will be ordering the 512 GB, having it delivered in store, and returning the 256 GB. They said I’ll need to pay a $50 restocking fee but honestly, I’ll pay that over my dead body. I was advised to file a police report and I think that’s what I’m going to do.