I ordered a new iPhone 14 pro max, had it overnighted to come by 1 pm on the 27th. It never came, I had to do a whole run around, spent 2 days trying to track it down, never got a tracking number, finally was able to pick it up at the local UPS store 3 days after I was supposed to get it.
So, I had an unrecognized number on my Verizon account and couldn’t get through to customer service, so I went in to the store. I brought my new iPhone box with me so they could put my screen protector on for me, cuz I’ll just screw it up.
It turns out, the unrecognized number was just my internet box. So, we went to go open my new iPhone and put the screen on. The box was empty. The phone has been stolen out of it beforehand.
Verizon told me that if there was clear tape on the shipping box, that’s a good indicator, since they only use brown tape. Sure enough, the shipping box had clear tape and had been tampered with.
They weren’t able to order me a new phone in time before I went out of town, and didn’t have any 512 GB’s in store. I had to settle for a 256 GB. I’m so upset and heartbroken. I wish I had just waited for a 512 GB because I worry 256 isn’t enough space.
I’m even more angry that whoever did this won’t be held accountable. Can’t they track everyone who touched this package? If it happened to me, I’m sure they’ve stolen many others.
i__jump OP t1_j26hu8x wrote
So not only did they steal my shipping fee by not delivering it on time, but stole the phone as well. I sort of regret not waiting to get the 512 GB. Right now I have a 64 GB iPhone X max and I have such bad storage issues on it, however it’s a miracle my X max has survived this long. It has battery swelling and I need a working phone for my trip. It sucks that no one is held accountable for this and now I’m locked in with this phone for 36 months.