PSEG’s repair program exists mainly to service government contracts (housing authorities etc.). It’s not about quality work, it’s about contracts. Their side hustle is direct to consumer maintenance contracts, which are their version of Best Buy’s extended warranty. Their money comes from getting people to sign contracts not from doing work.

Basically as a customer, they’re always going to rip you off, just a question of how badly. But their number is in every bill, so if that’s the max effort you’re willing to put in, that’s what you get.