Submitted by boldolive t3_11elkme in newhampshire
Beware of the Spectrum / Charter Direct Sales Rep who is canvassing southern NH to "win back" former Spectrum customers who recently switched to Fidium Fiber. Last week, he knocked on my door and won me back to Spectrum with the promise of 300 Mbps in both directions -- down and up. The price was good for what I perceived would be better speeds than Fidium (I had 250 down and up with Fidium), so I made the switch back to Spectrum. As soon as I activated my new Spectrum internet service, I ran a speed test and was getting about 300 down and only 9 up; I called Spectrum tech, as well as visited our Spectrum store in Keene, and both service reps told me that 300 Mbps in both directions is impossible with Spectrum -- they don't offer this combination of speeds at all. I've called and emailed the salesman for three days to follow up, and his only response was an email saying, "I'm not pleased that you're experiencing less than perfect results. I'll check into this today and get back to you as soon as possible." In other words, he framed the problem as if I'm not happy with "less than perfect" speeds, when the problem is actually that he misled me about the upload speed. I can't say whether he is blatantly deceptive or merely misinformed; regardless, the outcome is the same: I switched back to Spectrum under false pretenses. tldr; BE CAREFUL if you talk to the Spectrum / Charter salesman who is canvassing southern NH -- you will not get the upload speeds he promises.