When I had my folks living with me, I had a landline for their benefit. Both were highly intelligent people, but there was no way they’d have been comfortable with cell phones.

Not fully understanding a new technology can create social isolation. That is the last thing our elders need.

In addition, some VoIP providers may not be compatible with emergency alert services.

Try connecting to 211nh.org to see if there are communication programs for which your relative may be eligible, without having to change providers.

Best of luck!