Submitted by Gigglemind t3_10gn8ag in news
axonxorz t1_j55tlnq wrote
Reply to comment by Gigglemind in BBC News: FAA outage: US airline regulators blame contractor for travel chaos by Gigglemind
You must not work with users often.
In the case of the accidental Hawaii missile alert, it was very poor UI to have basically hyperlinks almost beside each other for "drill" and "not a drill". But then
>Still, there is a second confirmation page as a safety measure, asking if the employee is sure they want to send the alert, which they also mistakenly pressed “yes” on.
I once had a user use their Outlook trash bin as their filing cabinet. Then she went to "file" some messages from her inbox without realizing she was already in the trash. Outlook pops up a warning saying that the messages will be irrecoverably deleted, she press "yes", then when she called me in a panic and I said "the computer did exactly what you told it to do", she told me "well what are you guys even here for"
Y-Cha t1_j560i4q wrote
>You must not work with users often.
I'll bungle this as my eyes are half open.
Yep, very important when writing the UAT scripts/procedure, at some points, to place yourself in the position of "brand new user, knows nothing." Also make sure your SME, if they're involved in the actual testing, remembers the same.
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