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Eyfordsucks t1_ja1zmse wrote

Reply to comment by soggynachochip in Volkswagen says company requiring payment for location of abducted child near Libertyville was ‘serious breach of policy’ by 2_Sheds_Jackson

Because it’s the employee’s fault they are a wage slave and have to follow the company’s policies and procedures….

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Debaser626 t1_ja5jyvj wrote

Eh, you can always pass on shit like this to a supervisor or manager.

Even if you can’t directly contact/locate one at that exact minute, you put the person on hold until you can.

I’ve worked in several call centers and you’re not gonna get written up/fired if the call record shows someone on the line clearly stating they are LEO and they require immediate info.

It’s something called being “above my pay grade.”

Not all folks working at entry level jobs are there because of a shitty economy or bad luck. There’s a fair percentage of people who just aren’t smart enough to get any further… and then some who can’t even perform at that level.

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dpdxguy t1_ja34cbz wrote

You didn't read the article, did you? The "wage slave" violated company policy and procedure by refusing to give requested information to the police.

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Hand-Picked-Anus t1_ja3fm6c wrote

They will ALWAYS blame the employee in these situations. I would be amazed to find out that the employee even knew an emergency option existed. We are talking about some poor kid in an Indian call center, 90% odds. It's very unlikely his software even let's him do anything other than ring people up or save whatever data they've handed over. Allowing low tier employees the ability to just hand over location data is asking for trouble. At the worst, the employee probably should have referred him to someone higher up and failed to do so.

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dpdxguy t1_ja3glw6 wrote

That's a whole lot of speculation without an ounce of evidence.

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Hand-Picked-Anus t1_ja3wdfi wrote

You have real life to use as evidence. Just Google "company blames employee."

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Eyfordsucks t1_ja3fwof wrote

I read that the employee was “forced to follow procedure” and then Volkswagen blaming the employee for the failure of their process.

Sounds like they need to train people properly or revamp their prompt system.

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dpdxguy t1_ja3gig0 wrote

I agree that this was probably a training issue. The article implies as much. I'll also note that the article says that in prior similar situations, the employee involved has done the right thing, making it sound like this was a one off situation.

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miodoktor t1_ja2pdor wrote

We are talking about kidnapped child. How delusional you must be to defend them?

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Seantwist9 t1_ja2rhhh wrote

It’s his job

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miodoktor t1_ja2roac wrote

That is no excuse

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Seantwist9 t1_ja2ru8c wrote

Pay his lost wages then

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miodoktor t1_ja2rx6a wrote

How come "it's his job" doesn't hold up for cops?

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Seantwist9 t1_ja2s1bc wrote

Well what specifically are you talking about? Cops have more discretion then a call center employee.

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miodoktor t1_ja2sco8 wrote

And here we go, suddenly "it's his job" isn't good enough defense

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Seantwist9 t1_ja2shtj wrote

Lol did you just expect me to say that so you just burned it in your mind? Cause I didn’t even say that

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Eyfordsucks t1_ja2tcpg wrote

Having empathy for someone and their shitty situation doesn’t mean I am advocating for their mistakes/regrets/hard decisions.

Be mad at the kidnapper.

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