they lost A LOT of business i think since the beginning of this year. my local walgreens had a period of time months ago when the line was huge and it was impossible to get through the pharmacy window without sitting in the parking lot for over an hour. calls never went through. it was hell when i was needing to renew. their website on google maps had pages of one star reviews (now including mine), and even the ones near it. switched to csv and haven't looked back. they always seem short staffed and their staff always looked overworked

edit: oh and they emailed me (they being CEO, allegedly) saying something like "we get it, we hold ourselves to high standards and we currently are missing the mark, blah blah". too late