Same issue with case management services. I do harm reduction work/research and over the last few years the turnover in case management for my unhoused research participants has been insane. None of them (of those who have a case worker) seem to have the same one for more than a few months. When I check the agencies, I inevitably find out that they quit. Nobody can handle 100+ cases on poverty wages. It's one of the biggest barriers to unhoused folks getting housing. Without consistent case management there's never any follow-up and so only the least "acute" cases end up leaving the streets because they require the least resources and time from stressed case workers.