To be honest part of the problem was Legal Aid (and other tenant lawyer organizations) have taken cases for non-tensnts. Fired supers, squatters, individuals with no possessory interest (ie not residing in a rent stabilized apt). Probably did that to get funds. But they made their lawyers and staff continue handling these cases when there are now tenants in non payment cases who can't get lawyers. so poor management and probably financial greed (ironic) caused a lot of the overwork.