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DocWsky t1_iuijjip wrote

Do you have the original unit listed, and the price stated in writing anywhere? If so, take that to your CC company after the review to dispute the charge. If you have nothing in writing you may be boned.

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[deleted] OP t1_iuik4su wrote

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DocWsky t1_iuikia4 wrote

That should be enough to dispute the charge then. Bait and switch advertising on their part.

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[deleted] OP t1_iuillyn wrote

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jpesh1 t1_iujfgut wrote

Call chase and say it was a bait and switch. This is a chargeback-able transaction. See below and check out 13.1 and 13.5 as those are most aligned to your issue.

https://chargebacks911.com/chargeback-reason-codes/visa/

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xboxhaxorz t1_iujmyfk wrote

Dont wait, not sure why other person said to wait, tell the apartment people via email if they dont give you a check within a wk or refund directly to CC, you are filing a dispute

Then post review via google if they have a listing

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Snoo1560 t1_iuimo57 wrote

No advice except to say I am sorry you are going through this. Minimally, they should return your security deposit. I live in an apartment owned by a large corporation that owns many complexes and they are really hard to deal with. Just keep at it. Perhaps go up the food chain and see if you can get better results there.

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CodeCat5 t1_iujlzv2 wrote

Chase's website says you have 60 days from the date the transaction appeared on your statement. Which I think is actually pretty low, most cards will give you 180 days.

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[deleted] OP t1_iujx314 wrote

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ChiMello t1_iuikooc wrote

They should at least refund the deposit and the admin fee.

Legally they definitely could not keep the security deposit under the circumstances you describe. Ethically (and possibly legally) they shouldn't keep any of it including the application fee when you applied for an apartment that isn't available due to an error with their system. Keeping the application fee if someone is just turned down for the apartment after they are screened is one thing, your situation is different.

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