Submitted by 1cnam t3_zr6ny7 in personalfinance
Hello so basically I took out a cashier's check worth $30k a back in July and found out that the teller had accidently debited the wrong account. Because of this, the bank branch ended up letting me know that the amount would be taken out of my own account in order to reinstate the funds that were taken from the wrong account. After this transaction was processed, I assumed that all was settled. Though two months ago, the check fraud department at BofA ended up taking out ANOTHER $30k from my account without any notice. Because of this, I have went back into the bank immediately and explained the situation to them. All they did, however, was help me file a claim to the check fraud department and stated I needed to wait for it to fully process.
It's now hitting close to 60 days and I'm wondering if this extended period of time is normal? I've continued to call to ask about the status of the claim, and they keep telling me it's still pending. Should I just continue to wait and trust that it'll eventually get sorted, or is there some other course of action that I need to take before it ends up being too late to get my money back? Any advice would be much appreciated.
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UPDATE: Honestly really appreciate all the supportive feedback and I'm sorry I couldn't respond to everyone individually. Though it seems that filing a complaint with the cfpb is the best course of action as of now, so I've submitted one today. Will provide another update once I receive a response so that anyone with a similar problem who comes across this thread will be able to get an idea on how they should try to have the issue resolved.