Submitted by punjeetjab t3_zsv6q3 in personalfinance
Had a telehealth visit back in the summer and waited for thirty minutes and the doctor did not show up. The doctor then calls me later that same day randomly for a call that lasted 2 minutes to tell me to continue my current medication
I got billed for a 45 minute office visit. I have been fighting it for months now , going back and forth showing screenshots with time stamps of how she never showed up as I was waiting on the site for her to start the call, and a screenshot of the call record time stamp. They finally said they would adjust it. Just received the updated bill and its coded as a 99123, which is a 20-29 office visit and she said that they can’t do anything because that is the lowest code they bill.
How do I fight this? I just don’t see how it is legal that I now owe them $100+ when the doctor didn’t show up to my scheduled appointment and then I get charged for a 20-29 office visit when she only called me unannounced for a 2 min conversation. They’re saying that even though she didn’t call me at the appointment time, the window holds for the whole day and she still offered me a service in that two minute call.
Any tips on how to fight this? Would it be bad if I just not pay this and it goes to collections, could I try to negotiate with collections and lower it?