Agreed. If you want 20% more for your product to pay for staff, just build it into the price. But they won’t because people would balk at their prices altogether.
They specifically put it in as auto-gratuity to guilt trip you and make it too awkward to cancel the order or say something.
Oh, I would go full Harry David (from Curb Your Enthusiasm) on them for something like this: we already have bullshit sales tax on virtually everything, so we almost never pay advertised price, and now this?
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