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10698 t1_j9jpup6 wrote

I am truly impressed you got anything accomplished over the phone with Comcast in only 20 minutes.

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BlueXTC OP t1_j9jqw23 wrote

It took half of that time just to get a human.

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10698 t1_j9jtko6 wrote

Again, I'm impressed. They never hung up on you? Or transferred you to the wrong department so many times you can't communicate with the party on the other end over the latency and echo? You lucked out.

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BlueXTC OP t1_j9jz883 wrote

After I posted this it went in that direction after requesting a call back from a supervisor. I was turned over to the equipment department. I guess supervisors don't speak to customers. Level 1 cust reps cannot give me the information I need nor take action to correct the issue.

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