Landlord here who fired Evernest due to shit like this. Reach out directly to your landlord- if you don’t have contact info, find the entity name on your lease and search the state commission corporation site for the registered agent. If Evernest isn’t collecting rent, you can bet the landlord wants to know that and will take action. You can also file a tenants assertion with the court and put rent in escrow if you can’t get traction otherwise.