I had to cancel digital twice a couple of months ago. Four calls, two of which I gave up on after far exceeding the minimum 20 minute wait on hold. The first cancellation didn't work, the subscription was still active and they were sending notice of a charge coming through. I questioned the phone rep why you have an account location online where you cannot manage the account, you can only cancel by calling and sitting on hold well over 20 minutes no matter what time you call. She said "good question".