My only issue with them is they refused to do further tests and kept trying to shove science diet that was loaded with grain onto my grain-intolerant, disabled cat. I brought her in on an issue of continued diarrhea and they wouldn't run a stool sample, blood work or even entertain the idea of trying enzymes into her diet. I finally swapped cat food and added an enzyme treat to her diet and it drastically improved in just a couple of days. I swapped to grant ave pet hospital and while they dont have the cheapest prices they will do estimates up front to help and theyve been good to my animals since.