Do NOT use Discount Van Lines. They presented themselves as an interstate moving company but they’re really just a broker. All of their positive reviews were fabricated. The guys who showed up to pack our stuff were high and tried to say we hadn’t paid for our furniture to be wrapped/padded even though we had. One of them I hooked a trailer on a hill and it rolled down the hill and plowed into our neighbor’s shed, and the movers tried to tell us that we were liable for it. We ended up doing most of the packing ourselves even though we paid for full service. Then - not trusting these guys - I put an Apple AirTag in one of our boxes. When the truck didn’t arrive on the day it was supposed to, I called to ask where it was and they lied and told me they were on their way, when I’m reality they had gone to Buffalo instead of coming to Vermont. The truck sat in front of a house in Buffalo for three days, and all the while they were telling us they were on their way but having engine trouble in Virginia. I finally called again and told them that if they weren’t here with our stuff in 12 hours, I’d be calling the Buffalo PD to report an interstate theft. They showed up in 11.75 hours and told us that if we didn’t pay an additional $1800, they wouldn’t unload our stuff or allow us to unload it. Things got heated and eventually we just had to pay them the money. They unloaded our stuff into the front room of our house (even though, again, we paid for full service, like unloading things into the correct rooms). They went out of their way to use the corners of furniture to gouge our plaster walls. They ruined an irreplaceable vintage chair that my partner’s grandfather gave him. When I tried to seek remuneration from Discount Van Lines, they said we had no claim because we had paid THEM for insurance but that didn’t cover damages enacted by the company they contracted to.

It was basically the worst fucking nightmare we’ve ever experienced during a move. But hey, at least it cost us almost $10K to move here! :(

Bottom line: STAY FAR AWAY from Discount Van Lines!