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switchstyle t1_itr12bn wrote

Reply to comment by LongAd5177 in M&T Bank by quinnbeast

They probably changed the routing number, but it appears on the website that it says previous DDs will continue without interruption, so if this is a recurring payment, they should absolutely take responsibility

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LongAd5177 t1_itr7i67 wrote

It's my mortgage, truck payment and my wife's car payment. All 3 were late

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Significant_Name_191 t1_itt6iao wrote

I hope they gave you money to make up for loses and late fees.

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LongAd5177 t1_itu9jwb wrote

Nope. All they said was everything looks good on their end and apologized. I tried to get them to pay the late fees and nothing

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Significant_Name_191 t1_itulw6j wrote

That’s not a good answer for them to give. It also doesn’t help that they don’t take accountability for their call center’s technology. If a call seems to be like they were hung up, it most likely is the system they use cutting off the audio which leaves both parties unable to hear eachother.

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tossawayintheend t1_ituh5z7 wrote

We've had checks come back as "Account Closed" even though they told us multiple times the People's Routing number was still valid.

Not a good look for a business trying to pay vendors and partners.

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