That sounds crazy that they want you to prepay or cancel! They will try bullying you into some form of payment (some employees are worse than others.) The only way I can see this happening is if it’s an elective procedure, ie. plastic surgery of any kind that will probably not be covered by insurance. Even with that, they allow payment plans. Keep us updated after you talk with patient financial services. I hope it all works out for you.

I used to work outpatient registration at Cox and pre payment is on fact a thing. However, you don’t need to pay anything up front if you’re not able to. They won’t turn you away or anything. I’m like you, I always wait for insurance to do it’s thing first.9

My brother works at XFit in Nixa so I’ve heard good things.