InterestingRead2022 t1_jdqgns0 wrote on March 26, 2023 at 11:45 AM Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark Side note to this: The Cancellation team is usually actually called the Retentions team as their job is literally talking you into staying. Permalink 2
InterestingRead2022 t1_jdqgns0 wrote
Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
Side note to this: The Cancellation team is usually actually called the Retentions team as their job is literally talking you into staying.