Yeah most of them are just kids who are not trained on the super complicated systems and constantly changing promos. And it doesn’t help and corporate hates retailers so they’ll do anything to trash them when they can.

I work for a Verizon retailer so i may be wayyy off but If one of the phones is paid for it should be unlocked or at least you should be able to unlock it. Also usually first bill is a lot higher because of activation fees so maybe next bill will be lower. I always tell everyone to stay tf away from 3rd party hourly workers like Sam’s, Walmart, Best Buy ect. Because they don’t pay the reps enough to care or to know how to do their job properly.