I'll definitely look into that

That is remarkably simple advice I should have thought of myself🤣 thank you

I have not. I only got my first credit card about a year ago

Gotcha, sorry! Your question didn't indicate you knew the issue was that I didn't have access.

It's been different on different occasions. Today it was "you've been locked out for security reasons". All it asked for was name address and ssn (so nothing that could be incorrect as I haven't moved) and this is the first time I've tried in months so it's not like I should have been kicked out... it asked more questions the first time (when I didn't have credit yet) but hasn't asked them since

I put in my information and I get error messages.