On a support call with an angry customer, if they start yelling give them a, "Yeah daddy yell at me." Loud enough they can hear it but not so loud they can be 100% sure you said it. Deny everything if they bring it up and give them the most generic corporate, "we are sorry and we would be glad to help you" . They will be really calm the rest of the call and really listen to you. That or they will just hang up, either way it is a win.

Phil is immortal to death from natural causes. If he is killed directly by a mortal being that day starts over again and no one except the murderer is aware. Every time this happens it creates a branched mirror universe where the main time line is the one where the mortal decides not to kill Phil. Those branch universes don't last forever though, the people inside of them rot and die painful deaths as the force that sustains that universe runs out. They shouldn't exist and therefore will stop existing in weeks, months, years, or maybe decades.

The souls created in these temporary universes of pain live on and ultimately find their way to the main timeline to unconsciously torment the one who killed Phil. A curse that is passed down the family bloodlines and to close friends causing untold suffering. From sickness, to bad luck, to the shadows that move out of your eyesight late at night, the pain is shared. Eventually all the living people who were not split from the main timeline die and whatever eldritch force that holds that charred duplicate remains of their lost soul, dies with them. Once again the family and friends of the one who murdered Phill will know peace.

So think twice before messing with Phil.

At a basic level heat is just molecules moving around more. The colder it is, the slower water molecules fly around. Water molecules either bind or breakdown other molecules through typical chemical processes. When water comes in contact with glucose it binds with it and your Hot Chocolate mix starts to become one fluid instead of water and a powder. So the more the molecules are moving around the more likely they are to come into contact with the thing you are dissolving. Fats also undergo chemical changes when they get hot so they may become fluid and mix better in water.

Very much this. Cats that are outside should be caught. If they are chipped they should be returned to their owner with a $100 fine per incident. If they aren't chipped then their temperament and health should determine if they should be sheltered for adoption or destroyed.

I am getting really tired of them eating all my birds and peeing on everything.