I had a bug for a few years with my cell phone plan that meant I got tranfered to a different company the second i inputed my number to the auto system. (new company got assigned numbers to from old company but new company didnt have service in my area so I couldnt switch) As a result I always called as a new customer and then got transfered through to the right department. Now that the new company closed the bug is fixed but going through the regular channels to try to change my plan i gave up it before getting through. I think I might try phoning as a new customer again.
eliseski t1_jdr7vt4 wrote
Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
I had a bug for a few years with my cell phone plan that meant I got tranfered to a different company the second i inputed my number to the auto system. (new company got assigned numbers to from old company but new company didnt have service in my area so I couldnt switch) As a result I always called as a new customer and then got transfered through to the right department. Now that the new company closed the bug is fixed but going through the regular channels to try to change my plan i gave up it before getting through. I think I might try phoning as a new customer again.