Exactly. I was told by the Verizon store representative that they hire seasonal outside help for the influx of holiday orders, which apparently explains a lot of the theft according to them.

The iPhone 14 box was empty, not the shipping box. The iPhone 14 was inside the shipping box. When they ship them, they put them in brown cardboard boxes.

The iPhone 12 is at the bottom, under tissue paper, receipt, and a bunch of papers explaining how to transfer the phone and the phone plan, etc. I’m assuming the iPhone 12 is in there since it’s wrapped. I’ll let them know tomorrow and they can let me know what to do with it. I wonder if it’s someone else’s phone they ordered.

And thank you, I just need to come to terms with that sometimes things just happen and I might not get justice for this but it’s ok :):)

I paid out of pocket for another phone with less storage, because they didn’t have the 512 GB in stock and couldn’t get it overnighted. I’m leaving for a road trip tomorrow and I need a working device. I had ordered the 512 so it would come in time for my road trip. And they are refunding me for the 512 GB phone which was stolen.

They are having me refunded for the phone, and I just bought the 256 GB today. I couldn’t wait because my X max is on its last legs, has battery swelling, screen popping off and hardware slipping out, and will randomly go black and not turn on. I had no other choice than to buy a new lesser phone because I’m leaving for a road trip tomorrow and need a working device. I had purposefully ordered it ahead of time for this trip so that’s why I’m upset but I had to do what I had to do.

Edit: I just got home and went through some of the tissue paper in the box (I was really excited to get my phone so I literally just grabbed it from the top of the box and ran to the store) and there’s an iPhone 12 in there at the bottom of the box. It isn’t on my receipt, I didn’t order an iPhone 12. When they call me tomorrow to finish transferring my line over (I have a temporary phone number for now while they cancel my last phone order, I guess they can’t until tomorrow) so they’re gonna call me and I was gonna let them know I got a free iPhone that I didn’t order? Im so genuinely confused.

Like, was it put in there on accident during packaging? But if so, why wouldn’t whoever stole my phone steal the 12 as well? Did they put it in there? I’m just very bewildered by this whole experience.

Ok. I already bought a new phone and I don’t think I can exactly just return it, but will UPS be able to find out who did this? At this point, I just want someone to be held accountable for doing this.

So not only did they steal my shipping fee by not delivering it on time, but stole the phone as well. I sort of regret not waiting to get the 512 GB. Right now I have a 64 GB iPhone X max and I have such bad storage issues on it, however it’s a miracle my X max has survived this long. It has battery swelling and I need a working phone for my trip. It sucks that no one is held accountable for this and now I’m locked in with this phone for 36 months.